RIFT HELP DESK
Get unstuck. One check at a time.
Open the problem that matches yours. Start with the checks below before changing every setting or reloading the file.
The script menu will not open
- Confirm Rift is programmed into the active Zen slot.
- Wait for the script’s startup screen to finish.
- In the supplied V1.1 file, hold L2 / LT and press Options / Menu.
- If your controller inputs are not reaching the game, check the hardware connection first.
My shot timing feels different
- Check the active build and whether Auto-Green is set to BUTTON or RHYTHM.
- Keep the same MyPLAYER and jump shot while testing.
- Use 10 ms changes to get close and 1 ms changes to finish.
- Save the working value before trying another mode.
My settings did not stay saved
- Confirm you are looking at the same build you edited.
- Close the main menu with Circle / B to save.
- Look for the SETTINGS SAVED notice in the supplied V1.1 file.
- Reopen the menu and check the same build and setting.
Something changed after a 2K update
- Keep your last working build instead of wiping every slot.
- Check EmberZens for the current Rift file and update notes.
- Test the same jumper and saved values first.
- Record what changed before contacting support.
Need help from EmberZens?
Use the support link in your order or on the official Rift product page. Include the details below. Do not post order details or email addresses in public comments.
Open Rift’s official product page ↗Send this with your question
- Console or PC and controller model
- Cronus Zen connection method
- Rift file version and active build
- Setting or action that is not working
- What happened and what you already tried
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