PlayStation: name the exact console and controller
Tell support whether you use PS4 or PS5 and which controller you have. Ask for the current connection instructions for that combination. Do not assume a PS4 walkthrough, an old video, or a different controller setup applies unchanged to your PS5.
Xbox: check the controller and cables
Specify Xbox One or Xbox Series X/S, plus the controller model. Confirm the documented Cronus Zen connection method and required cables. If the controller is not passing inputs correctly, solve that before adjusting the script’s shot timing.
PC: check the game and input setup
Specify that you play on PC, name the controller, and check that the game receives the expected controller input. Use the current Rift and Zen setup instructions for your configuration instead of mixing steps from several different videos.
The script purchase does not include hardware
Rift is a digital script. You still need the Cronus Zen, a compatible controller and connection setup, and NBA 2K27. The official product page is the place to confirm what is included with the purchase.
Send one clear setup question
Use this format: Platform: __. Controller: __. Zen firmware / software: __. Connection method: __. Rift version: __. Problem or question: __. This gives support the details needed to point you to the right guide without guessing.
After a game or system update
Keep a copy of your working settings. Check current EmberZens guidance before assuming an older setup method still applies. Platform support is not a promise that every future system update will require no changes.
Your next step: Keep the Rift menu reference open while you follow the guide, or use the troubleshooting checklists if something does not match your setup.